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ServiceNow Training

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Course Duration

10 week

About Annex IT

Annex IT is a leading e-learning platform providing live instructor-led interactive online training. We

cater to professionals and students across the globe in categories like Big Data & Hadoop, Business

Analytics, NoSQL Databases, Java & Mobile Technologies, System Engineering, Project Management

and Programming. We have an easy and affordable learning solution that is accessible to millions of

learners across the globe.

ServiceNow Course Description

Duration: 30-35 hours

Type: Online Training

Includes: Course Material

Annex IT offers online ServiceNow Training in India. We provide Service Now tools training courses like ServiceNow Administration and Servicenow Integration Training Courses. we provide Servicenow training with real-time Servicenow Developers

ServiceNow offers everything-as-a-service cloud computing, including platform-as-a-service (PaaS) enterprise service management software for human resources, law, facilities management, finance, marketing, and field operations. ServiceNow specializes in ITSM applications and provides forms-based workflow application development. ServiceNow has integration options for platforms such as Salesforce, JIRA, SharePoint, and BMC Remedy Action Request System.

    Selenium Course Curriculum

    • What is Service Now
    • Why and who can use Service Now
    • Concept of cloud computing in Service Now
    • Introduction to ITIL foundation
    • Navigation and users
    • Helpful portals, releases

    • Creating Gauges
    • Define CSS properties, UI Properties
    • Change visibility of Homepage and banner

    • Creating Application, module
    • Creating table
    • Personalizing form and table layout
    • Creating Section,
    • View
    • Dictionary entries
    • Dictionary overrides
    • Reference qualifiers
    • Related lists

    • Creating an update set
    • Merge update set
    • Retrieve Update set in another instance

    • Workflow editor and workflow scripts
    • Workflow activities and workflow context
    • Workflow stages, transitions

    • Use of service catalog, back end execution
    • Creating catalog item, record producer, order guide
    • Create RITM and catalog task
    • Attaching workflow to catalog items

    • Data sources,
    • XML import
    • Transform maps,
    • Scheduled data import
    • Import sets
    • Transform scripts
    • Data load automation

    • Creating groups
    • Users and Departments
    • Concept of delegation
    • Customizing user profile
    • Roles & group membership
    • Fetch detail of logged in user

    • Defining a Template
    • Define notification
    • Email logs
    • Introduction to SMTP and POP mail servers

    • SLA Definitions
    • SLA Properties
    • Attach SLA to tasks
    • Create schedule and child schedule

    • Introduction to scheduled jobs
    • Scheduled Job log
    • Scheduled reports

    • Create Read, Write and Create ACL on table and field level
    • Debug ACLS
    • Write ACL Scripts
    • Concept of privileged system admin

    • Creating a site, page
    • Dynamic content block
    • Define Header, theme, style sheet
    • Creating a UI page, UI
    • macros

    • Introduction to web services
    • SOAP Messages

    • Personalize users
    • Debugging Business Rule
    • Debugging ACL
    • Background scripts

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Course Features

  • Duration 60h
  • Max Students Unlimited
  • Certificate Yes
  • Skill Advance
  • Category Programming

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